DRAFT REVIEW — NOT YET PUBLISHED. This is an Alpha review draft for review purposes only. It is not an approved or effective policy.
Source document: https://docs.google.com/document/d/1PVrooVjr-BQR28ssMJl_v9DOTUlLqkBBfuTo0w6wK5Q
Version 1.1 (Alpha review draft)
Status: Alpha review draft — not yet published.
Effective Date: [TO BE CONFIRMED BEFORE PUBLICATION]
This Subscription & Refund Policy governs subscriptions, payments, renewals, refunds and billing matters relating to Campaign Oracle.
Campaign Oracle is operated by Chloe Norcross, a sole trader trading as Mosslight Created ("Campaign Oracle", "we", "us" or "our").
This Policy forms part of the Campaign Oracle Terms & Conditions.
By purchasing a Subscription, you agree to this Policy.
Campaign Oracle may offer one or more subscription plans, including:
The intended Alpha plan is £30 per year in GBP for one DM subscription. Invited players participate free, using their own accounts after DM approval. The plan covers manual campaign management and existing SRD monster search.
Paid checkout is not ready for launch until Stripe configuration and complete test-mode lifecycle checks are finished.
AI-assisted tiers are not offered during Alpha. Generative text, NPC, quest, session, recap and image generation are disabled.
Enhanced AI tiers and AI credit allocations are not offered during Alpha. No future AI tier, release date or pricing is promised.
Campaign Oracle reserves the right to introduce, modify or remove subscription plans at any time.
All subscriptions purchased during the Alpha phase relate to a pre-release product.
Subscribers acknowledge that:
No guarantee is provided that any Alpha feature will remain available in future versions.
Campaign Oracle may offer Founder, Early Adopter or Alpha pricing programmes.
Where expressly stated at the point of purchase:
If a Founder subscription is cancelled, terminated, refunded or otherwise discontinued, Campaign Oracle reserves the right to remove Founder pricing eligibility permanently.
The intended Alpha billing period is annual: £30 per year in GBP for the DM subscription. Players do not need a paid plan.
The total payable amount, applicable taxes, billing period and renewal terms must be clearly displayed before purchase. Monthly billing is not part of the current Alpha offer.
All subscriptions renew automatically unless cancelled before the next renewal date.
By purchasing a subscription, users authorise Campaign Oracle and its payment providers to charge the applicable subscription fee at each renewal date.
Renewal charges will continue until cancellation.
When billing is enabled, a DM may request cancellation through the Billing page's subscription-management link, where available, or by contacting campaignoracle@gmail.com.
Scheduled cancellation stops future renewal and ordinarily retains paid access through the end of the current paid period. Cancellation does not automatically issue a refund or delete account data. A refund or immediate termination may end paid access earlier, subject to applicable law. After paid access ends, the DM retains view access to existing campaign material but cannot create or edit it. Approved players retain access to previously revealed material while their membership remains approved and has not been removed.
Pre-launch check: sandbox checkout, portal cancellation/undo, immediate cancellation, deletion-webhook handling, resubscription and expired-access enforcement have been exercised. A complete accelerated annual-renewal test has not been performed. Confirm the final live configuration, cancellation disclosures and deployed access behavior before offering paid subscriptions.
Campaign Oracle's proposed Alpha offer retains a fourteen-calendar-day refund request period for an initial subscription purchase. Requests should be sent to campaignoracle@gmail.com with the account email and payment reference; do not send full card details.
This voluntary offer is additional to, and does not restrict, any applicable statutory cancellation, refund or service-quality rights. Starting to use the Alpha does not by itself establish that a statutory right has been waived.
Pre-publication check: confirm the exact consumer cancellation information and any request for immediate service supply at checkout.
After the initial fourteen-day voluntary refund period, refunds may be discretionary unless required by applicable law. Renewal payments are subject to applicable statutory rights and any express offer made at purchase.
Suspected fraud, misuse or a policy breach does not remove non-excludable consumer rights. Requests will be assessed fairly on their circumstances.
When a refund is issued, the related paid subscription access may end immediately, subject to applicable law and the explanation given with the refund.
A refund does not automatically delete campaign or player data. Any separately granted promotional price benefit remains subject to its express terms. The Alpha has no AI credits to revoke.
No AI credits are sold, allocated or included in the Alpha subscription. SRD monster search is database/reference search and does not consume generative AI credits.
No AI credit balance or expiry system applies to the Alpha offer. Any future credit terms would be explained before purchase or use of a future feature.
The Alpha does not promise future AI credits or generative features. Adding any future paid AI functionality would require separate pricing, usage and privacy information.
Users must not overload the service, automate unauthorised access, exploit vulnerabilities or bypass campaign, ownership or subscription restrictions. Normal invited-player participation is free and is not subscription abuse.
Disabled generation must not be accessed through underlying integration calls. Fair usage measures must not restrict non-excludable consumer rights.
Stripe is the intended payment processor when paid Alpha billing is enabled. Live payments must not be accepted until payment configuration and lifecycle testing are complete.
Hosted checkout processes card details with Stripe. Campaign Oracle uses billing identifiers and status information to link the correct DM account and manage renewal and cancellation; users must not send full card details to support.
When paid billing is enabled, unsuccessful payment or renewal may lead to payment retries, notices and restriction of paid DM access in accordance with the stated billing terms and applicable law.
The exact retries, notices and entitlement behaviour must be configured and tested before paid launch. A payment failure does not automatically delete an account or create an AI-credit balance.
Users agree to contact Campaign Oracle before initiating a chargeback whenever reasonably possible.
Where a chargeback occurs:
Campaign Oracle reserves the right to dispute chargebacks it reasonably believes to be invalid.
The £30 annual Alpha price is not, by itself, a lifetime or Founder price guarantee. Any separately advertised express Founder commitment remains subject to its agreed terms.
A change affecting future renewals must be clearly notified before it applies, with a practical opportunity to cancel before the changed charge. Prices for future features must be explained before purchase.
The total price and any applicable tax must be displayed clearly before purchase. The intended Alpha price is £30 per year in GBP; tax treatment and the final checkout display must be confirmed before paid launch.
Subscription cancellation does not automatically delete an Account.
Where an Account is terminated:
Campaign Oracle may update this Subscription & Refund Policy from time to time.
Updated versions will be published on the Platform.
Continued use of the Platform following publication constitutes acceptance of any revised version.
Campaign Oracle
Operated by Chloe Norcross, trading as Mosslight Created
49 Gordale Close
Northwich
CW8 4XT
England
United Kingdom
General Enquiries:
campaignoracle@gmail.com
Customer Support:
campaignoracle@gmail.com
Legal & Billing Enquiries:
campaignoracle@gmail.com
By purchasing, renewing or using a Campaign Oracle Subscription, you acknowledge that:
END OF SUBSCRIPTION & REFUND POLICY